Just enter your order information on the Order Lookup page to track your order status.

After you place an order, you have 24 hours to contact our Customer Support Team to request for cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and we will help you!

Need help finding the perfect fit?

Refer to the respective product measurement image provided on our product pages.

If you don’t love your product, we’ll take it back within 30 days! All of our products are carefully inspected for quality. Please see our refund policy for further details.

We accept Visa, Mastercard, AMEX, Discover, JCB, Diner's Club, as well as PayPal.

Just after your order has been successfully placed.

All our prices are in US dollars.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Delivery of your orders may take up 1-2 full business days to be processed, picked and packed before it is shipped. Please allow 7 to 25 business days for your order to arrive.

Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your products to reach to you as soon as possible.

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frame below, please contact our support team and we’ll be happy to assist!

Please note:  It may take up to 24 hours for your package to show up in the forwarder's tracking system. 

For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

If your item has not arrived within 30 days please contact our Customer Support Team.

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

ELEGANZIA has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.

At ELEGANZIA, returns are allowed in certain circumstances. Products must be unworn, and in their original condition and packaging.

For more details, please refer our Return Policy.

Please note that every single item on our store is made to order, we can’t exchange the size of your product after the order confirmation as the production has commenced.

Please be informed that we did not encourage you to return for exchange as the cost of the return parcel will be borne by you.

You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will replace for free of charge.

Please see our Return Policy for further details.

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centers. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your order gets to you as quickly as possible!

If you received a product different from the one that you ordered, we apologized for the inconvenience caused!

Please contact us within 30 days and we will be sure to get you the ELEGANZIA jewelry item you ordered!

Once your order arrives back at ELEGANZIA, it may take up to 14 business days for your refund to be processed and verified. We will be in touch via email.

Refund value is based on the product(s) purchased only. Shipping fee will not be refunded.